Return Policy
At Reiniger Jewelers we want you to be satisfied with your purchase. If for any reason you are not satisfied, you may be able to return your items for refund or in-store credit. Please read through the following information carefully before attempting to return or exchange your product. If you do not comply with store policies, we may not be able to process your return or exchange.
Exchanges
All of our items are carefully hand-inspected by our team to ensure they are free of defects; however, in the unlikely event that we have missed something, you will be able to exchange your defective product within 30 days of receipt. Since many of our pieces are one-of-a-kind and may be difficult to replace with an exact match, you may elect to receive in-store credit in an equal amount to your original purchase to spend at our store. Custom jewelry and personalized items are not included in our exchange policy. Gemstones, including diamonds, are not covered by this policy and are sold as-is. Any damages not due to manufacturing defects are not eligible for return or exchange.
Gift Returns
Gift returns without a receipt are eligible for exchanges and in-store credit only. Please return items in original packaging. Any gift that shows signs of use or wear will not be accepted for exchange.
Order Cancellations and Amendments
We make an effort to process and ship your orders within 24-48 hours; therefore, we do not accept any modifications to an order once it has been placed. If you need to return an order for any reason, please return it to us within 15 days following our return policy protocol, and we will refund your purchase. If you have made a mistake on a personalized or custom piece, please contact us as soon as possible.
Personalized Items
Personlized items and custom jewelry are not eligible for returns at this time. If you are unsatisfied with your purchase, please contact us at:
Reiniger Jewelers
Swansea Location
2704 North Illinois Street
Swansea, IL 62226
(618) 235-1219
Waterloo Location
871 N. Illinois Route 3
Waterloo, IL 62298
(618) 939-4367
Effingham Location
1304 Thelma Keller Ave
Suite 102
Effingham, IL 62401
(217) 803-8903
Alton Location
317A Homer M Adams Parkway
Alton, IL 62002
(618) 465-1410
Ballwin Location
14442 Clayton Road
Ballwin, MO 63011
(636) 557-7020
Custom and Special Order Items
Due to the special nature of custom and special order items, these products are not eligible for returns or refunds. Any product that has been built or altered at your request (including ring re-sizing and diamond upgrades) falls under this category and as such is not eligible for exchange.
If you have questions , please don't hesitate to contact us at:
Reiniger Jewelers
Swansea Location
2704 North Illinois Street
Swansea, IL 62226
(618) 235-1219
Waterloo Location
871 N. Illinois Route 3
Waterloo, IL 62298
(618) 939-4367
Effingham Location
1304 Thelma Keller Ave
Suite 102
Effingham, IL 62401
(217) 803-8903
Alton Location
317A Homer M Adams Parkway
Alton, IL 62002
(618) 465-1410
Ballwin Location
14442 Clayton Road
Ballwin, MO 63011
(636) 557-7020
Reiniger Jewelers wants to ensure you are happy with your purchase, and we would be happy to work with you to address any concerns you may have or provide more information about our policies should questions arise.